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02.21 (금)

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Lotte Duty Free debuts ‘robot bartender’ at Gimpo Airport

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(Lotte Duty Free)

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Lotte Duty Free has introduced a “robot bartender” at its liquor store in Gimpo Airport, the company announced on Thursday.

Customers who purchase alcohol featured in tasting events, such as Hennessy and Glenfiddich, will receive a complimentary tasting ticket to use with the robot bartender.

The robot allows customers to select their preferred drink or receive a recommendation. Using artificial intelligence (AI), it analyzes customers’ emotions based on facial recognition to offer a personalized tasting experience.

The robot bartender supports multiple languages, including Korean, English, Chinese, and Japanese, catering to both domestic and international customers.

Lotte Duty Free first introduced the robot bartender at its Singapore Changi Airport store in 2023, and this marks its debut in South Korea. The technology was developed in collaboration with Doosan Robotics.

The Gimpo Airport liquor store, which opened in December, also features a champagne specialty section with brands like Krug and Dom Pérignon, as well as a premium Japanese whiskey section branded as “House of Suntory.”

The company explained that the Gimpo Airport store was designed to meet diverse customer needs by offering a wide range of products and enjoyable experiences, adding that the company would continue to strive for customer satisfaction.
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